Order FAQs
Q: How long will I receive regiestered information?
A: Normally, you will receive keycode via Email instantly after your successful purchase. Please note, you MUST provide a valid Email address when you fill in the Billing Information. We would strongly recommend you to keep a record of your registered email, order number for further use even if you have already received the keycode.
Q: Can I change the Email Address after purchase?
A: You are NOT allowed to change the email address to get a new keycode, except for the following reasons:
1. You didn't confirm your email address carefully, and typed in an invalid email, which missed some characters. Thus you never received any registered information from Simpo Technologies.
2. You don't want to use the former email anymore. But you have to provide a certification that the new email address is under the same name of the former user.
Q: What is extended download Service?
A: Extended Download Service is provided by SWREG or REGNOW, and this fee is charged by them as well. When you buy the Extended Download Service, SWREG or REGNOW guarantees you may redownload your software for a period of two years after the date of purchase. However, you have the rights to choose not to purchase this service. It's totally depending on your needs.
Q: How could I purchase a back up CD of the software?
A: If you want to purchase a back up CD of the software, please click the green "Add" button to Add Backup of your order on CD-ROM for just US $9.99,
shipping & handling fees apply. This CD service is provided by SWREG.
Q: How long will it take to receive the CD?
A: When you order the CD, SWREG will batch these nightly and they are shipped the following day. They need to allow 7 business days for the CD to be received and can reship after that timeframe if the customer indicates non-receipt.
Q: How could I use the product before receiving the CD?
A: You will also receive an Email with keycode and download link if you purchase a Backup CD. You could download the product first before receiving the CD.
Q: Why I don't receive keycode after purchase?
That may be caused by serveral possible reasons:
1. The email may go the Trash box because of your email setting. Please have a check first.
2. The email address you privided was invalid when you purchased the product.
3.
Your Email service provider rejects Emails from unknown senders
If you are under one of the last two situations, please contact us via support@simpopdf.com with your order number.
Q: What is your license policy?
A: Simpo PDF product licenses are basic on the installation, including Single-User License, Multi-User License & Site License, which are adequate for any Simpo PDF products.
For more details, please visit License Policy page.
Q: What is your refund policy?
A: Simpo Tech. has 30 Days Money Back Guarantee in the following situation:
1. You purchased a wrong product, and had already bought a right one. Please request a refund with your new order number.
2. The product has a lot of bugs and can't run correctly. Please request a refund with the log file that is in C:\Program Files\Simpo ***\ by default.
Note, Simpo PDF products have trial version for evaluation, which has no functionality limitations. Please be sure to download, install, and test-drive the trial versions before you decide to purchase.
In this case, Simpo Tech. do NOT accept the following reasons to request a refund, including, but not limited to "You don't need the product anymore" / "Simpo PDF product is not the one you need" / "Somebody else use your credit card to make this order" / "You don't like Simpo PDF products", etc.
Q: What is your upgrade policy?
A: Any registered users has free upgrade always for usual update, and discount upgrade for super improvement. To receive the latest news from Simpo Tech. instantly, please sign up here to subscribe Simpo Newsletter.
